Just purchased HanDBase Desktop and having issues

Discuss the HanDBase for Windows Desktop program, conduits, and add-ons.

Just purchased HanDBase Desktop and having issues

Postby brentwalker » Sat Aug 11, 2012 1:53 am

I have downloaded the Windows version 4.1.5 Build R1. I have also originally purchased HanDBase for my iPhone and then for my iPad. I play primarily with my iPad but intend to use the databases I create on my iPhone. So on my iPad I also purchased the Forms, but have not used it yet.

I thought that I would try working on my pc so I downloaded and loaded my databases and your example databases to start playing with and learning. I opened the Password Keeper database and then tried to open the Password Keeper forms file, but when I do I get an error message: "ERROR: File Selected is not a HanDBase 3.0 Database!" The file I tried to open is Password Keeper_HDF.PDB

Is there another download I need to PAY for? All of the addons are quite confusing in order to get a solution. Or make bundles very clear and get all in one payment/download.

Please help.

Brent (newbie HanDBase user)
brentwalker
 
Posts: 3
Joined: Fri Aug 10, 2012 7:37 pm

Re: Just purchased HanDBase Desktop and having issues

Postby Brian_Houghton » Sun Aug 12, 2012 8:54 am

Hi Brent,

Thanks for writing. Sorry for the confusion - to view form files on the desktop, HanDBase Desktop is appropriate. To create/edit form files you will need HanDBase Professional for iOS (Windows), which is available here:

http://www.ddhsoftware.com/handbasedesktopwinios.html

The Professional (as well as the Plus and Enterprise) addon also allows for wifi based syncing whereas the stand alone version of HanDBase Desktop does not.

If you have already purchased the stand alone version of HanDBase Desktop and would like to upgrade to the Professional addon, let me know so I can explain how to do this so that you only pay the difference in price between the two.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
Posts: 2246
Joined: Wed May 20, 2009 8:30 am

Re: Just purchased HanDBase Desktop and having issues

Postby reppucci » Mon Aug 20, 2012 6:07 pm

I also am having problems handbase pro ipod addin. just purchased

sync errors:

08-20-2012 18:56: Getting iPhone Database: Time Billing...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Time Billing...Error:dÜ
08-20-2012 18:56: Sync Complete

Please help. did i just waste 25 USD??
reppucci
 
Posts: 4
Joined: Mon Aug 20, 2012 6:05 pm

Re: Just purchased HanDBase Desktop and having issues

Postby Brian_Houghton » Mon Aug 20, 2012 10:20 pm

Hi,

Thanks for writing. Sorry to read about the sync issues you are experiencing. Can you post the full text of the sync log from the most recent sync? That should give us more insight into what is going wrong.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
Posts: 2246
Joined: Wed May 20, 2009 8:30 am

Re: Just purchased HanDBase Desktop and having issues

Postby reppucci » Thu Aug 23, 2012 2:57 pm

2-07-2011 22:04: Synchronizing with User: vsrusers iPad
12-07-2011 22:04: HanDBase Enterprise for iPhone Add-on 4.7.6 Build R1
12-07-2011 22:04: Backing up new images on vsrusers iPad...
12-07-2011 22:04: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:04: Error Saving Image: ClapperBoard.png
12-07-2011 22:04: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:04: Error Saving Image: Legal-Pad2.png
12-07-2011 22:04: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:04: Error Saving Image: PostIt.png
12-07-2011 22:04: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:04: Error Saving Image: emptylocker4.png
12-07-2011 22:04: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:04: Error Saving Image: lockertext.png
12-07-2011 22:04: Backed up 0 images
12-07-2011 22:04: Backing up Forms on vsrusers iPad...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Checkbook v3_HDF.PDB
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\EZShop_HDF.PDB
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Movie JukeBox_HDF.PDB
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Password Keeper_HDF.PDB
12-07-2011 22:05: Backed up 0 forms files
12-07-2011 22:05: Database: Checkbook v3 Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Checkbook v3...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Checkbook v3...Error:
12-07-2011 22:05: Database: Customer List Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Customer List...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Customer List...Error:`Ø
12-07-2011 22:05: Database: EZShop Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: EZShop...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: EZShop...Error:`Ø
12-07-2011 22:05: Database: Legal Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Legal...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Legal...Error:`Ø
12-07-2011 22:05: Database: Movie JukeBox Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Movie JukeBox...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Movie JukeBox...Error:`Ø
12-07-2011 22:05: Database: Password Keeper Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Password Keeper...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Password Keeper...Error:`Ø
12-07-2011 22:05: Database: Time Billing Detail Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Time Billing Detail...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Time Billing Detail...Error:`Ø
12-07-2011 22:05: Database: Time Billing Sync Mode: Synchronize
12-07-2011 22:05: Getting iPhone Database: Time Billing...
12-07-2011 22:05: Error: Code 200: HTTP/1.1 200 OK
12-07-2011 22:05: Getting iPhone Database: Time Billing...Error:`Ø
12-07-2011 22:05: Sync Complete
12-07-2011 22:05: -----------------------------------------------------------------------------------
12-11-2011 21:54: Synchronizing with User: vsrusers iPad
12-11-2011 21:54: HanDBase Enterprise for iPhone Add-on 4.7.6 Build R1
12-11-2011 21:54: Backing up new images on vsrusers iPad...
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Image: ClapperBoard.png
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Image: Legal-Pad2.png
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Image: PostIt.png
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Image: emptylocker4.png
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Image: lockertext.png
12-11-2011 21:54: Backed up 0 images
12-11-2011 21:54: Backing up Forms on vsrusers iPad...
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Checkbook v3_HDF.PDB
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\EZShop_HDF.PDB
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Movie JukeBox_HDF.PDB
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Password Keeper_HDF.PDB
12-11-2011 21:54: Backed up 0 forms files
12-11-2011 21:54: Database: Checkbook v3 Sync Mode: Synchronize
12-11-2011 21:54: Getting iPhone Database: Checkbook v3...
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Getting iPhone Database: Checkbook v3...Error:dÜ
12-11-2011 21:54: Database: Customer List Sync Mode: Synchronize
12-11-2011 21:54: Getting iPhone Database: Customer List...
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Getting iPhone Database: Customer List...Error:dÜ
12-11-2011 21:54: Database: EZShop Sync Mode: Synchronize
12-11-2011 21:54: Getting iPhone Database: EZShop...
12-11-2011 21:54: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:54: Getting iPhone Database: EZShop...Error:dÜ
12-11-2011 21:54: Database: Legal Review Sync Mode: Synchronize
12-11-2011 21:54: Getting iPhone Database: Legal Review...
12-11-2011 21:55: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:55: Getting iPhone Database: Legal Review...Error:dÜ
12-11-2011 21:55: Database: Movie JukeBox Sync Mode: Synchronize
12-11-2011 21:55: Getting iPhone Database: Movie JukeBox...
12-11-2011 21:55: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:55: Getting iPhone Database: Movie JukeBox...Error:dÜ
12-11-2011 21:55: Database: Password Keeper Sync Mode: Synchronize
12-11-2011 21:55: Getting iPhone Database: Password Keeper...
12-11-2011 21:55: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:55: Getting iPhone Database: Password Keeper...Error:dÜ
12-11-2011 21:55: Database: Time Billing Detail Sync Mode: Synchronize
12-11-2011 21:55: Getting iPhone Database: Time Billing Detail...
12-11-2011 21:55: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:55: Getting iPhone Database: Time Billing Detail...Error:dÜ
12-11-2011 21:55: Database: Time Billing Sync Mode: Synchronize
12-11-2011 21:55: Getting iPhone Database: Time Billing...
12-11-2011 21:55: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:55: Getting iPhone Database: Time Billing...Error:dÜ
12-11-2011 21:55: Sync Complete
12-11-2011 21:55: -----------------------------------------------------------------------------------
12-11-2011 21:59: Synchronizing with User: vsrusers iPad
12-11-2011 21:59: HanDBase Enterprise for iPhone Add-on 4.7.6 Build R1
12-11-2011 21:59: Backing up new images on vsrusers iPad...
12-11-2011 21:59: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:59: Error Saving Image: ClapperBoard.png
12-11-2011 21:59: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:59: Error Saving Image: Legal-Pad2.png
12-11-2011 21:59: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:59: Error Saving Image: PostIt.png
12-11-2011 21:59: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:59: Error Saving Image: emptylocker4.png
12-11-2011 21:59: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:59: Error Saving Image: lockertext.png
12-11-2011 21:59: Backed up 0 images
12-11-2011 21:59: Backing up Forms on vsrusers iPad...
12-11-2011 21:59: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 21:59: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Checkbook v3_HDF.PDB
12-11-2011 22:02: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 22:02: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\EZShop_HDF.PDB
12-11-2011 22:03: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 22:03: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Movie JukeBox_HDF.PDB
12-11-2011 22:03: Error: Code 200: HTTP/1.1 200 OK
12-11-2011 22:03: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Password Keeper_HDF.PDB
12-11-2011 22:03: Backed up 0 forms files
12-11-2011 22:03: Sync was Cancelled by User
12-11-2011 22:03: -----------------------------------------------------------------------------------
08-20-2012 18:53: Synchronizing with User: vsrusers iPad
08-20-2012 18:53: HanDBase Professional for iPhone/iPad Add-on 4.7.6 Build R1
08-20-2012 18:53: Backing up new images on vsrusers iPad...
08-20-2012 18:54: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:54: Error Saving Image: ClapperBoard.png
08-20-2012 18:54: Synchronizing with User: vsrusers iPad
08-20-2012 18:54: HanDBase Professional for iPhone/iPad Add-on 4.7.6 Build R1
08-20-2012 18:54: Backing up new images on vsrusers iPad...
08-20-2012 18:54: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:54: Error Saving Image: ClapperBoard.png
08-20-2012 18:54: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:54: Error Saving Image: Legal-Pad2.png
08-20-2012 18:54: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:54: Error Saving Image: PostIt.png
08-20-2012 18:54: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:54: Error Saving Image: emptylocker4.png
08-20-2012 18:54: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:54: Error Saving Image: lockertext.png
08-20-2012 18:54: Backed up 0 images
08-20-2012 18:54: Backing up Forms on vsrusers iPad...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Checkbook v3_HDF.PDB
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\EZShop_HDF.PDB
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Movie JukeBox_HDF.PDB
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Password Keeper_HDF.PDB
08-20-2012 18:55: Backed up 0 forms files
08-20-2012 18:55: Database: Checkbook v3 Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Checkbook v3...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Checkbook v3...Error:ª
08-20-2012 18:55: Database: Customer List Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Customer List...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Customer List...Error:ª
08-20-2012 18:55: Database: EZShop Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: EZShop...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: EZShop...Error:ª
08-20-2012 18:55: Database: Legal Review Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Legal Review...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Legal Review...Error:ª
08-20-2012 18:55: Database: Movie JukeBox Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Movie JukeBox...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Movie JukeBox...Error:ª
08-20-2012 18:55: Database: Password Keeper Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Password Keeper...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Password Keeper...Error:ª
08-20-2012 18:55: Database: Time Billing Detail Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Time Billing Detail...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Time Billing Detail...Error:ª
08-20-2012 18:55: Database: Time Billing Sync Mode: Synchronize
08-20-2012 18:55: Getting iPhone Database: Time Billing...
08-20-2012 18:55: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:55: Getting iPhone Database: Time Billing...Error:ª
08-20-2012 18:55: Sync Complete
08-20-2012 18:55: -----------------------------------------------------------------------------------
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Image: Legal-Pad2.png
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Image: PostIt.png
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Image: emptylocker4.png
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Image: lockertext.png
08-20-2012 18:56: Backed up 0 images
08-20-2012 18:56: Backing up Forms on vsrusers iPad...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Checkbook v3_HDF.PDB
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\EZShop_HDF.PDB
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Movie JukeBox_HDF.PDB
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Password Keeper_HDF.PDB
08-20-2012 18:56: Backed up 0 forms files
08-20-2012 18:56: Database: Checkbook v3 Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Checkbook v3...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Checkbook v3...Error:dÜ
08-20-2012 18:56: Database: Customer List Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Customer List...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Customer List...Error:dÜ
08-20-2012 18:56: Database: EZShop Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: EZShop...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: EZShop...Error:dÜ
08-20-2012 18:56: Database: Legal Review Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Legal Review...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Legal Review...Error:dÜ
08-20-2012 18:56: Database: Movie JukeBox Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Movie JukeBox...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Movie JukeBox...Error:dÜ
08-20-2012 18:56: Database: Password Keeper Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Password Keeper...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Password Keeper...Error:dÜ
08-20-2012 18:56: Database: Time Billing Detail Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Time Billing Detail...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Time Billing Detail...Error:dÜ
08-20-2012 18:56: Database: Time Billing Sync Mode: Synchronize
08-20-2012 18:56: Getting iPhone Database: Time Billing...
08-20-2012 18:56: Error: Code 200: HTTP/1.1 200 OK
08-20-2012 18:56: Getting iPhone Database: Time Billing...Error:dÜ
08-20-2012 18:56: Sync Complete
08-20-2012 18:56: -----------------------------------------------------------------------------------
08-23-2012 15:56: Synchronizing with User: vsrusers iPad
08-23-2012 15:56: HanDBase Professional for iPhone/iPad Add-on 4.7.6 Build R1
08-23-2012 15:56: Backing up new images on vsrusers iPad...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Image: ClapperBoard.png
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Image: Legal-Pad2.png
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Image: PostIt.png
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Image: emptylocker4.png
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Image: lockertext.png
08-23-2012 15:56: Backed up 0 images
08-23-2012 15:56: Backing up Forms on vsrusers iPad...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Checkbook v3_HDF.PDB
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\EZShop_HDF.PDB
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Movie JukeBox_HDF.PDB
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Error Saving Form: C:\Users\vsruser\Documents\HanDBase\vsrusersiPad\Password Keeper_HDF.PDB
08-23-2012 15:56: Backed up 0 forms files
08-23-2012 15:56: Database: Checkbook v3 Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Checkbook v3...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Checkbook v3...Error:dÜ
08-23-2012 15:56: Database: Customer List Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Customer List...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Customer List...Error:dÜ
08-23-2012 15:56: Database: EZShop Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: EZShop...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: EZShop...Error:dÜ
08-23-2012 15:56: Database: Legal Review Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Legal Review...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Legal Review...Error:dÜ
08-23-2012 15:56: Database: Movie JukeBox Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Movie JukeBox...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Movie JukeBox...Error:dÜ
08-23-2012 15:56: Database: Password Keeper Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Password Keeper...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Password Keeper...Error:dÜ
08-23-2012 15:56: Database: Time Billing Detail Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Time Billing Detail...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Time Billing Detail...Error:dÜ
08-23-2012 15:56: Database: Time Billing Sync Mode: Synchronize
08-23-2012 15:56: Getting iPhone Database: Time Billing...
08-23-2012 15:56: Error: Code 200: HTTP/1.1 200 OK
08-23-2012 15:56: Getting iPhone Database: Time Billing...Error:dÜ
08-23-2012 15:56: Sync Complete
08-23-2012 15:56: -----------------------------------------------------------------------------------
reppucci
 
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Re: Just purchased HanDBase Desktop and having issues

Postby Brian_Houghton » Sat Aug 25, 2012 9:27 am

Thanks for posting the log.
I'd initially suspect that your partnership was somehow corrupted during its creation, which is in turn causing this error.

Please try the following:

1. Open HanDBase Desktop
2. Select the Configure - iPhone Users menu option
3. Select your partnership
4. Select the option to delete the partnership
5. Close HanDBase Desktop
6. Using the file explorer of your choice, go to ..\Documents\HanDBase\
7. Move the folder named after your partnership to your computer's Desktop
8. Open HanDBase Desktop
9. Place your iOS device in Desktop Connect mode
10. In HanDBase Desktop, select Configure - iPhone Users - Set up New Partnership/User

The initial sync should copy databases from the handheld to the computer. After doing this, test syncing to see if you still have issues or if it is working properly.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
Posts: 2246
Joined: Wed May 20, 2009 8:30 am

Re: Just purchased HanDBase Desktop and having issues

Postby Joggy » Mon Sep 17, 2012 6:54 pm

After a long time since purchase I am trying to activate Desktop.
The process stopped where "installer will launch the HanDBase iPhone Conduit" did not happen.
What will I do?
Regards
John O'Gorman
Joggy
 
Posts: 2
Joined: Mon Sep 17, 2012 6:49 pm

Re: Just purchased HanDBase Desktop and having issues

Postby Brian_Houghton » Mon Sep 17, 2012 9:40 pm

Hi John,

Thanks for posting.

I'd start by making sure you have a fresh download of the full version of your installer. You can download it from your account at http://www.ddhsoftware.com/download.html Be sure to make note of your 16 digit registration code as you may be prompted for it.

Then reboot your computer and run the installer. If prompted enter your 16 digit registration code.

You should be all set, then.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
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Joined: Wed May 20, 2009 8:30 am

Re: Just purchased HanDBase Desktop and having issues

Postby Joggy » Fri Sep 21, 2012 3:07 am

Hi Brian

I cannot get desktop going it will not proceed on to install. Is there something simple I have neglected to do?

Thanks
John
Joggy
 
Posts: 2
Joined: Mon Sep 17, 2012 6:49 pm

Re: Just purchased HanDBase Desktop and having issues

Postby Brian_Houghton » Fri Sep 21, 2012 5:45 am

Hi John,

Thanks for following up. Sorry to read the desktop software won't install. In the past I've seen an issue represented by error code 5. If you get this, it means a file that needs overwriting is still open. To resolve it, reboot your computer and then run the installer.

Let me know if this doesn't resolve the issue.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
Posts: 2246
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