murrysdad wrote:I am running windows 7 and my Android is an HTC One running Android 4.4.2.
I've tried: Re-installing Handbase; rebooting my router/wifi, and USB. I can't get it to work. Just get a message, "Could not get device name from device"
Please help.
Steve
First thing you want to make sure is that you are on the same network as your computer that you are trying to sync with. You want to make sure that the first three set of numbers are the same for both. The last set must be different.
Second thing to check is to make sure that the computer is able to reach the device. With the device in wireless mode, open a browser and type in the device IP address as shown on the device. Make sure you include the 'http://' and the :8080 on the end. After you press enter, you should see your databases in the web browser.
If everything is working to this point, try to sync again. IF you still get the same error, the next thing to try is to delete the old partnership and try to establish a new one.