Cant get Desktop to download (MAC)

Discuss HanDBase running on Mac OSX computers, as well as conduits.

Cant get Desktop to download (MAC)

Postby det1242 » Wed Mar 25, 2015 12:23 pm

I am running OS X 10.10

I purchased the software a couple of days ago and have been trying to get it to download but cant get past the Select Operating system drop down. Any help greatly appreciated.

I am running the IPAD Air for the DB.
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Re: Cant get Desktop to download (MAC)

Postby Brian_Houghton » Thu Mar 26, 2015 5:30 am

Hi,

Thanks for posting.

Based on what you are describing, it sounds as though when you attempt to select the target OS that your platform is not a choice.

Without seeing your account, this makes me wonder if maybe you started by purchasing a copy of HanDBase for iPad from the iTunes App Store and then registered it with us via http://www.ddhsoftware.com/register.html Is that potentially what you did?

If so, please note that when registering the HanDBase for iPad purchase a placeholder is added to your account but the HanDBase for iPad app is only available for download via the iTunes App Store. There is no download for your computer associated with this purchase.

If you did purchase a copy of HanDBase Desktop or HanDBase Plus for Mac, please contact me at support@ddhsoftware.com so we can investigate the problem further.
Kind Regards,
Brian Houghton, DDH Software
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