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Cant get Desktop to download (MAC)

PostPosted: Wed Mar 25, 2015 12:23 pm
by det1242
I am running OS X 10.10

I purchased the software a couple of days ago and have been trying to get it to download but cant get past the Select Operating system drop down. Any help greatly appreciated.

I am running the IPAD Air for the DB.

Re: Cant get Desktop to download (MAC)

PostPosted: Thu Mar 26, 2015 5:30 am
by Brian_Houghton

Thanks for posting.

Based on what you are describing, it sounds as though when you attempt to select the target OS that your platform is not a choice.

Without seeing your account, this makes me wonder if maybe you started by purchasing a copy of HanDBase for iPad from the iTunes App Store and then registered it with us via Is that potentially what you did?

If so, please note that when registering the HanDBase for iPad purchase a placeholder is added to your account but the HanDBase for iPad app is only available for download via the iTunes App Store. There is no download for your computer associated with this purchase.

If you did purchase a copy of HanDBase Desktop or HanDBase Plus for Mac, please contact me at so we can investigate the problem further.