Handbase plus for mac not synching

Discuss HanDBase running on Mac OSX computers, as well as conduits.

Handbase plus for mac not synching

Postby criscass » Sun Feb 14, 2010 12:10 pm

I've created a little database on my iphone then downloaded the mac application. The first synching worked and I got the DB on the mac application but then I added a couple of records on the mac app and I synched again but the new records weren't copied on to the iphone. I've tried it many times but it didn't work.
Here is the log:
02-14-2010 15:48: Synchronizing with User: Cristians Iphone
02-14-2010 15:48: Version: 4.25
02-14-2010 15:48: Database: Plants Sync Mode: Synchronize
02-14-2010 15:48: Getting iPhone Database: Plants...
02-14-2010 15:48: Getting iPhone Database: Plants...OK
02-14-2010 15:48: Sync Complete
02-14-2010 15:48: -----------------------------------------------------------------------------------
02-14-2010 15:48: Synchronizing with User: Cristians Iphone
02-14-2010 15:48: Version: 4.25
02-14-2010 15:48: Database: Plants Sync Mode: Handheld Overwrites Desktop
02-14-2010 15:48: Getting iPhone Database: Plants...
02-14-2010 15:48: Getting iPhone Database: Plants...OK
02-14-2010 15:48: Sync Complete
02-14-2010 15:48: -----------------------------------------------------------------------------------
02-14-2010 15:53: Synchronizing with User: Cristians Iphone
02-14-2010 15:53: Version: 4.25
02-14-2010 15:53: Database: Plants Sync Mode: Synchronize
02-14-2010 15:53: Synchronizing Database: Plants...
02-14-2010 15:53: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 15:53: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 15:53: Syncing with Desktop Database: Plants...
02-14-2010 15:53: Syncing with Desktop Database: Plants...WARNING: Databases structures were not the same on iPhone and Desktop. Keeping newer one and other is backed up.
02-14-2010 15:53: Saving Changes to iPhone: Plants...
02-14-2010 15:53: Sending /Users/hildegardviljoen/Documents/HanDBase/Cristians Iphone/Plants.PDB to iPhone..
02-14-2010 15:53: Saving Changes to iPhone: Plants...OK
02-14-2010 15:53: Sync Complete
02-14-2010 15:53: -----------------------------------------------------------------------------------
02-14-2010 15:55: Synchronizing with User: Cristians Iphone
02-14-2010 15:55: Version: 4.25
02-14-2010 15:55: Database: Plants Sync Mode: Synchronize
02-14-2010 15:55: Synchronizing Database: Plants...
02-14-2010 15:55: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 15:55: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 15:55: Syncing with Desktop Database: Plants...
02-14-2010 15:55: Syncing with Desktop Database: Plants...OK
02-14-2010 15:55: Saving Changes to iPhone: Plants...
02-14-2010 15:55: Sending /Users/hildegardviljoen/Documents/HanDBase/Cristians Iphone/Plants.PDB to iPhone..
02-14-2010 15:55: Saving Changes to iPhone: Plants...OK
02-14-2010 15:55: Sync Complete
02-14-2010 15:55: -----------------------------------------------------------------------------------
02-14-2010 16:55: Synchronizing with User: Cristians Iphone
02-14-2010 16:55: Version: 4.25
02-14-2010 16:55: Database: Plants Sync Mode: Synchronize
02-14-2010 16:55: Synchronizing Database: Plants...
02-14-2010 16:55: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 16:55: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 16:55: Syncing with Desktop Database: Plants...
02-14-2010 16:55: Syncing with Desktop Database: Plants...WARNING: Databases structures were not the same on iPhone and Desktop. Keeping newer one and other is backed up.
02-14-2010 16:55: Saving Changes to iPhone: Plants...
02-14-2010 16:55: Sending /Users/hildegardviljoen/Documents/HanDBase/Cristians Iphone/Plants.PDB to iPhone..
02-14-2010 16:55: Saving Changes to iPhone: Plants...OK
02-14-2010 16:55: Sync Complete
02-14-2010 16:55: -----------------------------------------------------------------------------------
02-14-2010 16:56: Synchronizing with User: Cristians Iphone
02-14-2010 16:56: Version: 4.25
02-14-2010 16:56: Database: Plants Sync Mode: Synchronize
02-14-2010 16:56: Synchronizing Database: Plants...
02-14-2010 16:56: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 16:56: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 16:56: Syncing with Desktop Database: Plants...
02-14-2010 16:56: Syncing with Desktop Database: Plants...OK
02-14-2010 16:56: File not Changed: Plants...
02-14-2010 16:56: Sync Complete
02-14-2010 16:56: -----------------------------------------------------------------------------------
02-14-2010 16:57: Synchronizing with User: Cristians Iphone
02-14-2010 16:57: Version: 4.25
02-14-2010 16:57: Database: Plants Sync Mode: Desktop Overwrites Handheld
02-14-2010 16:57: Sending Desktop iPhone Database: Plants...
02-14-2010 16:57: Sending /Users/hildegardviljoen/Documents/HanDBase/Cristians Iphone/Plants.PDB to iPhone..
02-14-2010 16:57: Sending Desktop iPhone Database: Plants...OK
02-14-2010 16:57: Sync Complete
02-14-2010 16:57: -----------------------------------------------------------------------------------
02-14-2010 16:57: Synchronizing with User: Cristians Iphone
02-14-2010 16:57: Version: 4.25
02-14-2010 16:57: Database: Plants Sync Mode: Synchronize
02-14-2010 16:57: Synchronizing Database: Plants...
02-14-2010 16:57: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 16:57: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 16:57: Syncing with Desktop Database: Plants...
02-14-2010 16:57: Syncing with Desktop Database: Plants...WARNING: Databases structures were not the same on iPhone and Desktop. Keeping newer one and other is backed up.
02-14-2010 16:57: Saving Changes to iPhone: Plants...
02-14-2010 16:57: Sending /Users/hildegardviljoen/Documents/HanDBase/Cristians Iphone/Plants.PDB to iPhone..
02-14-2010 16:57: Saving Changes to iPhone: Plants...OK
02-14-2010 16:57: Sync Complete
02-14-2010 16:57: -----------------------------------------------------------------------------------
02-14-2010 16:59: Synchronizing with User: Cristians Iphone
02-14-2010 16:59: Version: 4.25
02-14-2010 16:59: Database: Plants Sync Mode: Desktop Overwrites Handheld
02-14-2010 16:59: Sending Desktop iPhone Database: Plants...
02-14-2010 16:59: Sending /Users/hildegardviljoen/Documents/HanDBase/Cristians Iphone/Plants.PDB to iPhone..
02-14-2010 16:59: Sending Desktop iPhone Database: Plants...OK
02-14-2010 16:59: Sync Complete
02-14-2010 16:59: -----------------------------------------------------------------------------------
02-14-2010 17:00: Synchronizing with User: Cristians Iphone
02-14-2010 17:00: Version: 4.25
02-14-2010 17:00: Database: Plants Sync Mode: Synchronize
02-14-2010 17:00: Synchronizing Database: Plants...
02-14-2010 17:00: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 17:00: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 17:00: Syncing with Desktop Database: Plants...
02-14-2010 17:00: Syncing with Desktop Database: Plants...OK
02-14-2010 17:00: File not Changed: Plants...
02-14-2010 17:00: Sync Complete
02-14-2010 17:00: -----------------------------------------------------------------------------------
02-14-2010 17:31: Synchronizing with User: Cristians Iphone
02-14-2010 17:31: Version: 4.25
02-14-2010 17:31: Database: Plants Sync Mode: Synchronize
02-14-2010 17:31: Synchronizing Database: Plants...
02-14-2010 17:31: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 17:31: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 17:31: Syncing with Desktop Database: Plants...
02-14-2010 17:31: Syncing with Desktop Database: Plants...OK
02-14-2010 17:31: File not Changed: Plants...
02-14-2010 17:31: Sync Complete
02-14-2010 17:31: -----------------------------------------------------------------------------------
02-14-2010 17:36: Synchronizing with User: Cristians Iphone
02-14-2010 17:36: Version: 4.25
02-14-2010 17:36: Database: Plants Sync Mode: Synchronize
02-14-2010 17:36: Synchronizing Database: Plants...
02-14-2010 17:36: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 17:36: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 17:36: Syncing with Desktop Database: Plants...
02-14-2010 17:36: Syncing with Desktop Database: Plants...OK
02-14-2010 17:36: File not Changed: Plants...
02-14-2010 17:36: Sync Complete
02-14-2010 17:36: -----------------------------------------------------------------------------------
02-14-2010 17:39: Synchronizing with User: Cristians Iphone
02-14-2010 17:39: Version: 4.25
02-14-2010 17:39: Database: Plants Sync Mode: Synchronize
02-14-2010 17:39: Synchronizing Database: Plants...
02-14-2010 17:39: Getting iPhone Database To Sync with Desktop: Plants...
02-14-2010 17:39: Getting iPhone Database To Sync with Desktop: Plants...OK
02-14-2010 17:39: Syncing with Desktop Database: Plants...
02-14-2010 17:39: Syncing with Desktop Database: Plants...OK
02-14-2010 17:39: File not Changed: Plants...
02-14-2010 17:39: Sync Complete
02-14-2010 17:39: -----------------------------------------------------------------------------------


please help! :cry:
criscass
 
Posts: 6
Joined: Sun Feb 14, 2010 11:53 am

Re: Handbase plus for mac not synching

Postby criscass » Wed Feb 17, 2010 1:36 am

Another thing that doesn't work is the HanDBase Desktop for Windows Mac/Wine Edition, I've mac osx 10.4.11 and this file doesn't install.
Doh!!
criscass
 
Posts: 6
Joined: Sun Feb 14, 2010 11:53 am

Re: Handbase plus for mac not synching

Postby dhaupert » Wed Feb 17, 2010 9:32 am

Hi there,

Sorry to hear of your troubles. The log shows that a few times the structure of the database changed, not sure if those were the times you were hoping to see a full sync happen, but when the database structure changes (field types, encryption settings, etc) the next sync can't really happen- it just chooses the newest database version and goes with that on both sides. If that's not the syncs you are referring to, my next question is related to how you're opening the file on the Mac Desktop. Often times a customer who has this issue is actually not opening the sync folder's version of the database but another version on their desktop. If you are opening via the File, Open section under your iPhone user name, that should be the right one. If you're dragging a file from Finder to the HanDBase Desktop or using the Browse button within the File, Open section, then perhaps you need to recheck that it's really a file in the sync folder.

Lastly, what sort of changes are you making to the database? Are you adding new records, editing existing ones, or both?

Regarding the WINE version- do you have an Intel Mac? Or a PowerPC?
dhaupert
 
Posts: 4111
Joined: Tue May 26, 2009 11:51 am

Re: Handbase plus for mac not synching

Postby criscass » Wed Feb 17, 2010 10:14 am

Hi there, thanks for your reply.
The way I open the db file is :
I launch handbase desktop 4, a window where the only user available (my iphone) is selected prompts me to chose the only db available, the one I've created on my iphone and then synched with the desktop, I chose to open that db.
Then I go on "devices" and try all kind of syncs but none works.
What I did I just added a couple of fields and 2 records on my iphone.
Both versions stay the same.
Regarding the wine version yes, I've an Intel core 2 duo Ibook with mac osx 10.4.11.
criscass
 
Posts: 6
Joined: Sun Feb 14, 2010 11:53 am

Re: Handbase plus for mac not synching

Postby criscass » Sat Feb 20, 2010 3:11 am

I've tried now to delete the db on the desktop and sync. The db is copied from my phone to the desktop. Then I add a record on the desktop and sync again. I got a message that the sync was ok but nothing changed on my phone db. Here is the log:

02-20-2010 09:05: Synchronizing with User: Cristians Iphone
02-20-2010 09:05: Version: 4.25
02-20-2010 09:05: Database: Plants Sync Mode: One Way- Handheld To Desktop
02-20-2010 09:05: Database: Plants Sync Mode: One Way- Handheld To DesktopOK
02-20-2010 09:05: Sync Complete
02-20-2010 09:05: -----------------------------------------------------------------------------------
02-20-2010 09:06: Synchronizing with User: Cristians Iphone
02-20-2010 09:06: Version: 4.25
02-20-2010 09:06: Database: Plants Sync Mode: Synchronize
02-20-2010 09:06: Synchronizing Database: Plants...
02-20-2010 09:06: Getting iPhone Database To Sync with Desktop: Plants...
02-20-2010 09:07: Getting iPhone Database To Sync with Desktop: Plants...OK
02-20-2010 09:07: Syncing with Desktop Database: Plants...
02-20-2010 09:07: Syncing with Desktop Database: Plants...OK
02-20-2010 09:07: File not Changed: Plants...
02-20-2010 09:07: Sync Complete
02-20-2010 09:07: -----------------------------------------------------------------------------------


The desktop software is useless for me, I'm going to ask my money back!
criscass
 
Posts: 6
Joined: Sun Feb 14, 2010 11:53 am

Re: Handbase plus for mac not synching

Postby criscass » Mon Feb 22, 2010 6:29 am

The guys from DDH software helped me via email and I managed to solve my problem, thanks guys! Now the software is synching.
The mac app doesn't show the pictures and its very limited so I'd like to use the wine windows version for mac...but to solve this other problem, since I cant start it, I'll open another tread.
criscass
 
Posts: 6
Joined: Sun Feb 14, 2010 11:53 am


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