Page 1 of 1

Device reported 0 databases installed

PostPosted: Fri Jun 16, 2017 4:34 am
by cenzer
Been getting this error when attempting to sync Galaxy S5 with Desktop running Windows 10.

Just arrived in Israel.

06-16-2017 12:26: Synchronizing with User: SM36
06-16-2017 12:26: HanDBase Professional for Android Add-on 4.6.2 Build R2
06-16-2017 12:26: Backing up new images on SM36...
06-16-2017 12:26: Error: Could not get list of images from device Code 200: HTTP/1.0 200 OK
06-16-2017 12:26: Backed up 0 images
06-16-2017 12:26: Backing up Forms on SM36...
06-16-2017 12:26: Getting Forms List
06-16-2017 12:26: Error: Could not get list of forms from device Code 200: HTTP/1.0 200 OK
06-16-2017 12:26: Backed up 0 forms files
06-16-2017 12:26: Error: Code 200: HTTP/1.0 200 OK
06-16-2017 12:26: Error: Device reported 0 databases installed. User cancelled sync when prompted
06-16-2017 12:26: Sync was Cancelled by User
06-16-2017 12:26: -----------------------------------------------------------------------------------

Re: Device reported 0 databases installed

PostPosted: Sat Jun 17, 2017 8:03 am
by Brian_Houghton
Hi,

We have found that a recent update to some of the antivirus solutions available are causing HanDBase's connection to not work properly. Specifically, we have traced it to the free versions of Avast and AVG. With these titles installed and enabled (one of them), the HanDBase sync fails. If the antivirus is temporarily disabled, the sync works properly.

We are currently investigating what may have changed and will post an update once we have determined a solution. In the meantime, temporarily disable your antivirus to sync properly.

Re: Device reported 0 databases installed

PostPosted: Sat Jun 17, 2017 8:14 am
by cenzer
I turned off Avast for a hour and sync proceeded just fine.

Thank you for finding a solution

Charles Hart Enzer, MD

Re: Device reported 0 databases installed

PostPosted: Mon Jul 10, 2017 4:41 pm
by griffinr
Just an update.

I received an update to my AVG a couple of days ago and my sync issues have been resolved. I no longer need to disable AVG to sync.

Re: Device reported 0 databases installed

PostPosted: Tue Jul 11, 2017 7:30 pm
by ddhsoftwareadmin
Thanks so much for the update- I'm so relieved the problem seems to be taken care of!!