Page 1 of 1

Problems getting into program: DECRYPPT???

PostPosted: Mon Jan 27, 2014 2:30 pm
by Carcher
The program was working fine today (on I-touch) and all of the sudden it quick working and shut down. Its now saying that we need to engter a code to "decrypt it". What does this mean and how can this be resolved? This happened to 2 separate i-touches today. We shut them down and restarted them 2xs. One of them is working again... the other is not.

Please let me know if you know anything about this or can help.

Re: Problems getting into program: DECRYPPT???

PostPosted: Wed Jan 29, 2014 5:08 pm
by dhaupert
Hi there,

Thanks for your post and sorry for the trouble you're seeing. Are you saying that the database wasn't set to be encrypted before and it is now? Encryption is an option you set and control via the Security section of the database properties. If the program thinks the database is encrypted, it will prompt for the decryption password. If the database was never actually encrypted the only other explanation is that the database has been corrupted and is being misinterpreted. Do you have a backup of the database that is fairly recent? if so, try installing the backup to the device and see if that helps!