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Intermittent crashing on iPhone 4s

PostPosted: Mon Mar 03, 2014 1:01 pm
by eheffa
Hi there,

I have a previously stable set of HanDBase databases running on my iPhone 4s. (iOS 7.0.6 / HDB 4.9.03)

Lately, (for the past 3-4 weeks), I have the app crashing on me in the middle of data entry, usually losing the recently entered record details & I have to start over. I do use linked popup databases & although sometimes the crash happens when accessing those, it is not always associated with a call to a related popup Dbase. Previous versions of HanDBase have been quite stable (apart from one time a year or so ago). Is there something new in the bug Department?

It is frustrating to have the app crashing so regularly & would be very appreciative if there was some sort of fix in the works.

Thanks.

-evan

Re: Intermittent crashing on iPhone 4s

PostPosted: Mon Mar 03, 2014 10:30 pm
by ArGiEs
Hello,

Might be some remaining instability trouble with iOS7. I started having different kinds of issues with HanDBase that I'd never had before the iOS7. The subsequent updates fixed some of it, but I'm still having some problem...I myself am going to wait until v. 7.1 is released, installed, and tested before I send in another bug report to Dave.

Some other apps crash every so often, and even the native apps crash once in awhile since iOS7. There are definitely still some stability bugs to be ironed out.

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 8:06 am
by eheffa
Thank you Bob,

I agree that iOS7 is perhaps a little buggy, but HanDBase was not crashing like this until what was probably the last update.

I can still use it but it is significantly less stable than before.

-evan

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 8:31 am
by dhaupert
Hi,

Thanks to both of you for your posts. In fact they come as a surprise to me. If I had known anyone was seeing more crashing with the latest build I would surely have spent more time trying to improve it! As it's been for me personally it's the most stable build of HanDBase I've had on any platform- I have had only one crash in the last 6 months and I know and have solved the cause of that one. If you are seeing crashes, please let me know if you have any specifics and/or can send the crash reports to me. I can provide a step by step if needed.

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 8:51 am
by eheffa
Thanks Dave,

I would be happy to send you some data.

How can I access the Crash reports?

-evan

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 11:21 am
by dhaupert
Hi evan,

Thanks! Here are the steps to send them:

Connect the device to the Mac, synch it via iTunes and navigate to the logs folder, which is different on each operating system:
OS X: ~/Library/Logs/CrashReporter/MobileDevice/(your iPhone’s name)/(your app name)
Windows XP: C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\(your iPhone’s name)\(your app name)
Windows Vista: C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\(your iPhone’s name)\(your app name)
Look for files with the extension of “.crash”.

Send the ones for HanDBase to me via my email address listed below. I'll take a look and see what could be happening!

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 12:33 pm
by eheffa
Thanks Dave.

Will do.

-evan

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 1:30 pm
by eheffa
HI Dave,

I have synced and backed up my iPhone to my Mac via iTunes.

I'm on OSX 10.9

When I navigate to the Library/Logs/CrashReporter folder, that folder is empty.

(Despite the fact that this AM entering my first new patient's data, the app crashed twice...)

Any suggestions? Am I doing something wrong here?

-evan

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 1:45 pm
by dhaupert
Hi,

My apologies, the site I copied that info was outdated. On 10.8 and 10.9 it's now here:

~/Library/Logs/DiagnosticReports/

Re: Intermittent crashing on iPhone 4s

PostPosted: Tue Mar 04, 2014 2:17 pm
by eheffa
HI Dave,

I stumbled on the files using Console.

I will email them as directed.

Thanks.

-evan