Records don't sync from 2nd iPhone

[Appleman]

Hope someone can help me with this issue. This is my first post. Love the software. Using it to comply with QA requirements. Only one problem. I need to be able to show a print out of records for an upcoming audit and I cant get them across to the desktop software to do so. I have one iPhone which I used to create forms and databases on. This iPhone sync's with desktop fine. The second iPhone which I shared the forms and databases with and has been used to enter most of the records on does not copy the records across to the desktop on syncing. What am I doing wrong?
Regards Jason

[Brian_Houghton]

Hi Jason,

Thanks for writing.

Glad you are getting along well with HanDBase minus the sync issue for the second iPhone.

The first thing I want you to do is to be able to get your data from the second, non syncing iPhone to the first, syncing iPhone, so you can upload to the computer.

Please do the following:

- On the second, non syncing iPhone, open HanDBase to the database selection screen
- Tap the ... button to the lower right of the database name
- When the row of management options appears tap the email option and choose to send in HanDBase (PDB) format
- Address the outgoing email to an address you check on the first phone and send
- On the first iPhone, check your email
- Open the message with the database
- Tap on the database
- Choose to Open in HanDBase

When prompted you will be able to select to merge the two databases. Do this and then sync the iPhone with your computer so your database gets backed up and you can print it.

Now back to the iPhone that won't sync. I would like to see a copy of the sync log. On the computer this is found by opening the Documents folder and then the HanDBase folder. Within the HanDBase folder is a folder named after the iPhone. Open it and you will find a file titled HanDBaseSync.log. Attach that file to your reply, please.

[curtterp]

Which desktop are you using to sync the iPhones, Windows or Mac?

[Appleman]

Thanks for your help Brian. I've got the data onto the desktop. It's a windows OS. Was unable to attach .log file or .txt file to reply.... so here's some of the info. I could email the file if you prefer?

07-07-2014 10:08: Synchronizing with User: Joys iPhone
07-07-2014 10:08: HanDBase Plus for iPhone/iPad Add-on 4.7.7 Build R1
07-07-2014 10:08: Backing up new images on Joys iPhone...
07-07-2014 10:08: Not Found: The Page being requested does not currently exist on the Server
07-07-2014 10:08: Backed up 0 images
07-07-2014 10:08: Backing up Forms on Joys iPhone...
07-07-2014 10:08: Not Found: The Page being requested does not currently exist on the Server
07-07-2014 10:08: Backed up 0 forms files
07-07-2014 10:08: Not Found: The Page being requested does not currently exist on the Server
07-07-2014 10:08: Reading Shared Database Settings for: Calibration
07-07-2014 10:08: Database: Calibration Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Calibration...
07-07-2014 10:08: Sending Calibration.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Calibration...OK
07-07-2014 10:08: Reading Shared Database Settings for: Cleaning
07-07-2014 10:08: Database: Cleaning Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Cleaning...
07-07-2014 10:08: Sending Cleaning.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Cleaning...OK
07-07-2014 10:08: Reading Shared Database Settings for: Daily Sharps Check
07-07-2014 10:08: Database: Daily Sharps Check Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Daily Sharps Check...
07-07-2014 10:08: Sending Daily_Sharps_Check.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Daily Sharps Check...OK
07-07-2014 10:08: Reading Shared Database Settings for: Equipment list
07-07-2014 10:08: Database: Equipment list Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Equipment list...
07-07-2014 10:08: Sending Equipment_list.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Equipment list...OK
07-07-2014 10:08: Reading Shared Database Settings for: Finished Product QC
07-07-2014 10:08: Database: Finished Product QC Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Finished Product QC...
07-07-2014 10:08: Sending Finished_Product_QC.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Finished Product QC...OK
07-07-2014 10:09: Reading Shared Database Settings for: Knife Register
07-07-2014 10:09: Database: Knife Register Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Knife Register...
07-07-2014 10:09: Sending Knife_Register.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Knife Register...OK
07-07-2014 10:09: Reading Shared Database Settings for: Maintenance
07-07-2014 10:09: Database: Maintenance Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Maintenance...
07-07-2014 10:09: Sending Maintenance.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Maintenance...OK
07-07-2014 10:09: Reading Shared Database Settings for: Trained Staff
07-07-2014 10:09: Database: Trained Staff Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Trained Staff...
07-07-2014 10:09: Sending Trained_Staff.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Trained Staff...OK
07-07-2014 10:09: Reading Shared Database Settings for: Water Testing
07-07-2014 10:09: Database: Water Testing Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Water Testing...
07-07-2014 10:09: Sending Water_Testing.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Water Testing...OK
07-07-2014 10:09: Sync Complete

[Appleman]

Thanks for your help Brian. I've got the data onto the desktop. It's a windows OS. Was unable to attach .log file or .txt file to reply.... so here's some of the info. I could email the file if you prefer?

07-07-2014 10:08: Synchronizing with User: Joys iPhone
07-07-2014 10:08: HanDBase Plus for iPhone/iPad Add-on 4.7.7 Build R1
07-07-2014 10:08: Backing up new images on Joys iPhone...
07-07-2014 10:08: Not Found: The Page being requested does not currently exist on the Server
07-07-2014 10:08: Backed up 0 images
07-07-2014 10:08: Backing up Forms on Joys iPhone...
07-07-2014 10:08: Not Found: The Page being requested does not currently exist on the Server
07-07-2014 10:08: Backed up 0 forms files
07-07-2014 10:08: Not Found: The Page being requested does not currently exist on the Server
07-07-2014 10:08: Reading Shared Database Settings for: Calibration
07-07-2014 10:08: Database: Calibration Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Calibration...
07-07-2014 10:08: Sending Calibration.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Calibration...OK
07-07-2014 10:08: Reading Shared Database Settings for: Cleaning
07-07-2014 10:08: Database: Cleaning Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Cleaning...
07-07-2014 10:08: Sending Cleaning.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Cleaning...OK
07-07-2014 10:08: Reading Shared Database Settings for: Daily Sharps Check
07-07-2014 10:08: Database: Daily Sharps Check Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Daily Sharps Check...
07-07-2014 10:08: Sending Daily_Sharps_Check.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Daily Sharps Check...OK
07-07-2014 10:08: Reading Shared Database Settings for: Equipment list
07-07-2014 10:08: Database: Equipment list Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Equipment list...
07-07-2014 10:08: Sending Equipment_list.PDB to iPhone/iPad..
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Equipment list...OK
07-07-2014 10:08: Reading Shared Database Settings for: Finished Product QC
07-07-2014 10:08: Database: Finished Product QC Sync Mode: Synchronize
07-07-2014 10:08: Sending Desktop iPhone/iPad Database: Finished Product QC...
07-07-2014 10:08: Sending Finished_Product_QC.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Finished Product QC...OK
07-07-2014 10:09: Reading Shared Database Settings for: Knife Register
07-07-2014 10:09: Database: Knife Register Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Knife Register...
07-07-2014 10:09: Sending Knife_Register.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Knife Register...OK
07-07-2014 10:09: Reading Shared Database Settings for: Maintenance
07-07-2014 10:09: Database: Maintenance Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Maintenance...
07-07-2014 10:09: Sending Maintenance.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Maintenance...OK
07-07-2014 10:09: Reading Shared Database Settings for: Trained Staff
07-07-2014 10:09: Database: Trained Staff Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Trained Staff...
07-07-2014 10:09: Sending Trained_Staff.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Trained Staff...OK
07-07-2014 10:09: Reading Shared Database Settings for: Water Testing
07-07-2014 10:09: Database: Water Testing Sync Mode: Synchronize
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Water Testing...
07-07-2014 10:09: Sending Water_Testing.PDB to iPhone/iPad..
07-07-2014 10:09: Sending Desktop iPhone/iPad Database: Water Testing...OK
07-07-2014 10:09: Sync Complete

[Brian_Houghton]

Hi,

Very sorry for the delay in reply... I accidentally overlooked your reply.

The log appears to indicate that shared syncing for the second iPhone is working fine.

There may be some confusion as to how shared syncing is working, though. When you sync the second iPhone, the databases on the iPhone are syncing with the set of desktop databases that are used by the first iPhone. This is because when you first added the shared entries, you manually selected files from the first iPhone's sync directory (Documents/HanDBase/* where * is the folder named after the iPhone).

When you open HanDBase Desktop, you will see a dialog titled DB Browser along the left side of the main program window.

There is a popup with the two users listed as options.

Since you are using shared syncing, you should ignore the user for the second iPhone. You should only open databases when the first iPhone user is selected.

When you open the databases listed under the first iPhone user, you should see records and modifications that were synced from both iPhone's.

Please double check whether or not this is true for you. Please let me know if this does not resolve your issue.