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Can't get the computer to sync with my iPhone

PostPosted: Thu Jan 15, 2015 7:35 pm
by suepb59
I have just installed both the Windows Desktop version of HanDbase and the iPhone version. I have created a simple database just to test but the sync will not work! I'm following the instructions and I've tried two different wifi connections. What am I doing wrong? Help please!

Re: Can't get the computer to sync with my iPhone

PostPosted: Fri Jan 16, 2015 6:48 am
by Brian_Houghton
Hi,

Thanks for posting.

Please let me know of any error messages that appear on the screen of the computer or iPhone when you try to sync.

Also please post the text from the HanDBaseSync.log file, which can be found in the folder named after your iPhone, which is in turn found on your computer at /Documents/HanDBase/.

Re: Can't get the computer to sync with my iPhone

PostPosted: Wed Jan 28, 2015 1:52 am
by shea123
Hi I have the same problem. No error messages on the screen.

Re: Can't get the computer to sync with my iPhone

PostPosted: Wed Jan 28, 2015 6:31 am
by Brian_Houghton
shea123 wrote:Hi I have the same problem. No error messages on the screen.


Please confirm the steps you are taking to sync so we can check for potential issues.