Page 1 of 1

cannot make in app purchase of HanDBase Forms

PostPosted: Sun Feb 07, 2016 7:43 pm
by jmp836
Topic--cannot make in app purchase of HanDBase Forms

Recently purchased HanDBase for iPhone-Touch devices (NOT iPad).

My usual method of iTunes purchases is to download to laptop, then sync to iOS device. I prefer this method to direct Wi-Fi or Cell Data downloads. (Therefore, the handheld device's Wi-Fi and Cell Data were DISABLED during download and sync.)

This download and sync method worked to purchase HanDBase for iPhone.

I experimented with creation of a few databases.

I decided to make in app purchase of HanDBase Forms for iPhone.
The iOS device was attached to the laptop during the attempted in app Purchase.

The in app Purchase FAILED.

I read the HanDBase for iPhone manual and old forum messages.

I tried the following:

- Turn on iPhone
- Check Settings (Wi-Fi DISABLED, Cell Data DISABLED)
- Return to Home Screen
- Navigate to HanDBase icon
- Open HanDBase
- Expand Personal Data Category
- To the right of Checkbook database title, press ellipsis (three dots)
- Select Properties icon
- From menu, select Forms
- At in app purchase screen, pause to go to laptop.

- At laptop, start iTunes, then login to iTunes with Apple ID and Password

- Return to iPhone which has Forms in app Purchase screen displayed
- Press pushbutton to purchase HanDBase for iPhone Forms for $4.99

- PROBLEM - nothing happens, no purchase


QUESTION

How do I make an in app purchase of HanDBase for iPhone Forms?

Re: cannot make in app purchase of HanDBase Forms

PostPosted: Sat Feb 13, 2016 11:03 am
by Brian_Houghton
Unfortunately I am not familiar with the method of in app purchasing you are attempting and cannot say whether it would work with HanDBase.

Please try the standard method, even though it is not your preferred method, described as follows:

1. Enable WiFi on your iPhone
2. Ensure you are using the same Apple ID as you did when you originally purchased HanDBase
3. Open HanDBase for iPhone
4. Open a database
5. Tap the button in the lower right
6. Choose Database Properties
7. Choose Forms
8. When prompted, choose to purchase forms for $4.99