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Desktop Connect will not download images.zip

PostPosted: Tue Feb 27, 2018 8:12 pm
by anna112
Hi,

The first few times I did the Desktop Connect, the images.zip file downloaded just fine. Now I am unable to download the images.zip archive of photos (taken with iPhone camera). There are 624 records (images) in there that I need to download for a job I completed. After it tries for a few minutes, I get an error "this site cannot be reached. <url> refused to connect. ERR_CONNECTION_REFUSED". This has happened on both my laptop and my desktop computers. I am able to download database and csv files, but not the images.

I tried doing File Sharing in iTunes, but I cannot open or save the HanDbase folder there.
All of the file extraction/porting software I've researched only downloads photos from phone, but none will go into HanDbase to access photos.

Can anyone help?