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databases immediate shutdown

PostPosted: Mon Oct 01, 2018 10:41 pm
by gsman
I just bought an Iphone XS Max
Previously this database was opening fine on 8 plus running ios12 for a week
The program and databases came over with the transfer / upgrade to XS Max
I am having issues with my Access sync databases only (the regular Handbase files are fine) - not all but most 6 of 7 failing to open..... and of course my most important ones.

When I go to open a file Handbase just closes..... I don't see the database open at all - and goes to the desktop screen, basically it just crashes.
I have removed and reinstalled the program - i have emailed the individual databases to try and remedy this to no avail.
Any suggestions?

Re: databases immediate shutdown

PostPosted: Thu Oct 04, 2018 8:41 pm
by ddhsoftwareadmin
Hi there,

Thanks for writing. Is there by any chance a password set on the databases that are closing? If so, it may be because of a bug with Face ID and iOS12 that was causing the crash. I just released a fix for this today so if you download the update, hopefully all is well. Let me know if not and we'll get to the bottom of it!

Re: databases immediate shutdown

PostPosted: Thu Oct 04, 2018 9:50 pm
by gsman
Let's see..... Ummmmm how do you say this in English U DA MAN - Just applied the update - and you see my current response is positive....

OK I'll be me.... now if we only had online sync across devices...

Seriously - thanks for the quick response.

Re: databases immediate shutdown

PostPosted: Sat Oct 06, 2018 11:55 am
by ddhsoftwareadmin
gsman wrote:Let's see..... Ummmmm how do you say this in English U DA MAN - Just applied the update - and you see my current response is positive....

OK I'll be me.... now if we only had online sync across devices...

Seriously - thanks for the quick response.


My pleasure- sorry the issue happened in the first place!