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Installation problem

PostPosted: Wed Jul 06, 2011 4:25 am
by Totte
Hi !
I have Windows 7 enterprise and HanDBase Professional for Windows Mobile Classic/Professional v4.1.5d.
Device is HTC HD2
My device does not show on the list "Select a device to install to"

The installation goes on if i cancel this window but when i start Handbase I get this log message:
ActiveSync for user: HTC21
2011-07-06 11-40-38: HanDBase error:
- Could not read MuSync settings file

Do You have any ideas what the problem is ?

Torsten Andersson
Sweden

Re: Installation problem

PostPosted: Wed Jul 06, 2011 5:19 am
by Brian_Houghton
Hello,

Thanks for writing. Please run a search on your computer for a file called "MuSyncSettings.dat". When you find the file, navigate to it and delete it. Then check your sync.

Re: Installation problem

PostPosted: Sat Jul 30, 2011 5:58 am
by Totte
Hi again !
Now i have searched troughout my computer without finding the file You suggested.

I tried to install handbase logged in as user and logged in as admin .... no success.

I have even tried to first install from admin account and then install from user account ... still no success.

Any ideas ?

Re: Installation problem

PostPosted: Sat Jul 30, 2011 11:07 am
by curtterp
Totte

Does your phone sync properly with other items without HanDBase Desktop installed?

The reason why I ask, is that I noticed in the specs of that phone, it has HTC Sense built on top of Windows Mobile 6.5 Professional, and I wonder if Microsoft Mobile Device Center is having issues with HTC Sense or not.

Before I got my Android phone, I used a PDA with Windows Mobile 2003 and Windows 7 Professional for HanDBase and had no issues with syncing.

Re: Installation problem

PostPosted: Sat Jul 30, 2011 3:16 pm
by Brian_Houghton
Hello,

Thanks for the update. Sense shouldn't cause a problem. I had a Touch Pro 2 for about 2 weeks ;) that had Sense. It doesn't interfere with the sync.

Let's take a different approach: Open HanDBase Desktop and select the Configure -> Windows Mobile Users options. Delete any Sync Exchange users that you have created. Then try syncing. The downside, none of your Access databases (if you are using any) will sync to HanDBase. However, if the sync works properly, you should be able to redefine the entries without too much trouble.

Let us know if this makes any difference.