syncronisation process crashes on my Iphone 6+

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syncronisation process crashes on my Iphone 6+

Postby Rik » Sun Dec 14, 2014 3:05 pm

Hi,
I don't know why, but today I tried to do a synchronisation (which I already did some time ago) with my Iphone 6+ and after starting up the process, the app is crashing ( at least it disappeared from my iphone screen)
Some day's ago, I had a similar issue also on my iphone when I was looking up some records in my Handbase app. (it crashed too). May be it has something to do with the latest IOS update (I have now 8.12)
I hope this will be solved soon?
Rik
 
Posts: 2
Joined: Sun Dec 14, 2014 2:54 pm

Re: syncronisation process crashes on my Iphone 6+

Postby Brian_Houghton » Mon Dec 15, 2014 6:47 am

Hi Rik,

Thanks for writing.

We are sorry to read of the issue you are experiencing.

We have not encountered a problem specific to using HanDBase with iOS 8.1.2 but we will be sure to look into this.

In the meantime, please check to see if you can identify a sequence of steps that allow for the crash to occur. Please be sure to note whether the issue seems to occur with a particular database.

Finally, if you could paste the relevant portion of the sync log into your reply, we can check to see if there is a particular database that is causing issues.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
Posts: 2246
Joined: Wed May 20, 2009 8:30 am

Re: syncronisation process crashes on my Iphone 6+

Postby Rik » Mon Dec 15, 2014 12:02 pm

Hi Brian,

I sent the sync log via a separate email
Rik
 
Posts: 2
Joined: Sun Dec 14, 2014 2:54 pm

Re: syncronisation process crashes on my Iphone 6+

Postby hhill@toar.net » Sun Jan 11, 2015 3:59 pm

I am having a similar problem.

I have an iPhone 5s running iOS 8.1.2. I am attempting to sync the phone with Windows HanDBase 4.7.5 on a laptop running Win 7.0.

Everything is fine until I start the snyc. The iPhone HanDBase program closes and nothing is synced. Plenty of errors, see below:

01-11-2015 15:44: Synchronizing with User: Lindas iPhone
01-11-2015 15:44: HanDBase Professional for iPhone Add-on 4.7.7 Build R2, HanDBase Professional for iPhone/iPad Add-on 4.7.7 Build R2
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Authors_HDF.PDB...
01-11-2015 15:44: Sending Authors_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Authors_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Checkbook v3_HDF.PDB...
01-11-2015 15:44: Sending Checkbook v3_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Checkbook v3_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\EZShop_HDF.PDB...
01-11-2015 15:44: Sending EZShop_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\EZShop_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Linda_Medical_HDF.PDB...
01-11-2015 15:44: Sending Linda_Medical_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Linda_Medical_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Movie JukeBox_HDF.PDB...
01-11-2015 15:44: Sending Movie JukeBox_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Movie JukeBox_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Password Keeper_HDF.PDB...
01-11-2015 15:44: Sending Password Keeper_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Password Keeper_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Weight_HDF.PDB...
01-11-2015 15:44: Sending Weight_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Weight_HDF.PDB...Error: ÌÑ6ŸH
01-11-2015 15:44: Backing up new images on Lindas iPhone...
01-11-2015 15:44: Error: Could not get list of images from device Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Backed up 0 images
01-11-2015 15:44: Backing up Forms on Lindas iPhone...
01-11-2015 15:44: Error: Could not get list of forms from device Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Backed up 0 forms files
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Sync Complete
01-11-2015 15:44: -----------------------------------------------------------------------------------


Can anyone help??

Herschal
hhill@toar.net
 
Posts: 4
Joined: Wed Jun 02, 2010 2:42 pm


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