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hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Mon Nov 02, 2015 12:43 pm
by KANJI
Hello,

After upgrading my OS X to 10.11.1, handbase crashes when I try to sync with my iPhone 6plus with OS9.1, what can I do?

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Tue Nov 03, 2015 6:34 am
by Brian_Houghton
Hi,

Please delete the current sync partnership and recreate it.

To do this, open the sync settings dialog in HanDBase Desktop.

Then select the partnership in the list and then click the - button.

After doing so close the sync dialog and HanDBase Desktop.

Finally, re-open HanDBase Desktop and set up a new sync partnership.

If the sync fails after doing so please let me know.

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Wed Nov 04, 2015 1:05 pm
by KANJI
Nothing changed after doing this.
The program crashes when I try to sync with my iphone.
I really need to sync the database on my mac to my iphone...
Can you help me please?
Do you know any other solution or software i can use to manage handbase databases (until i solve this problem)?

Thanks for your help.

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Wed Nov 04, 2015 8:31 pm
by curtterp
What version of HanDBase for Mac Desktop are you running?

Have you tried cold booting your iPhone (holding the power switch until you see the slider to power off)?

Have you tried rebooting your Mac?

Are there any entries in the log? Log files are located in Documents/HanDBase/Device/HanDBasesync.log


I ask these questions because my iPhone 6+ (iOS 9.1) is syncing just fine with my Mac Mini running El Capitan (10.11.1).

I even introduced some errors into the sync process and was unable to make mine crash.

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Thu Nov 05, 2015 2:10 pm
by KANJI
Hello Curt, thanks a lot for you input.

The version of the soft is 4.45b.
Tried rebooting the mac and the iphone, with no positive results.
Have the sync log file in the referred place...

Have you any other suggestions?

I have realized that my database has now thousands of new records /registries with no content at all... I normally have nearly 7.000 records in my database, and now
have 64.958... I donĀ“t know what happened here. Maybe the huge size of the database is the origin of the problem? How can I delete those unwanted records?

THANK YOU ALL FOR YOU HELP.

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Thu Nov 05, 2015 9:02 pm
by curtterp
The latest version of the Desktop software for Mac is 4.512. You should download the updated Desktop Software and install.

When you bought the software, you should have gotten an email with a password.

Here is the link to login http://ddhsoftware.com/download.html

The size of the database is not a problem. I have a test database that has over 64,000 records and is almost 9 megs in size. That transfers just fine.

******** Warning ************
Think carefully as you do the below instructions....... these instructions are simple in nature, but you know your database and the data inside the records, so be careful so you do not delete good records.
********************************

The easiest way I can think of to find the unwanted records, is to setup a new view with a filter for a field that has no data in it for the bad records, but guaranteed to have data in the field for the good records. Just do not enter anything in the contains box when you set the filter. When you save out all the way back to the list view, press on the views and select the new view that you just set up.

Check the record count at the bottom, and possibly scroll through the records to make sure that you do not have any good records....

Press on the wrench and delete the records within the filter. Click views and select a different view to see the records you have left. You can delete the view you just created if you want.

Good Luck

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Fri Nov 06, 2015 12:40 pm
by KANJI
Hello Curt, I installed the last version of the software, but the problem persisted.

Just when i deleted the 58000 blank records in my database, it started syncing. NOW IT WORKS LIKE A CHARM.

I wanted to express my greatest gratitude for your kindness and support.

Have a nice day you Master of Handbase :D

Re: hand base desktop 4 mac crashes with EL CAPITAN

PostPosted: Sat Nov 07, 2015 10:52 am
by curtterp
Glad that it is working for you.

Have a good day