Entering Decryption Password Exits HanDBase

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Entering Decryption Password Exits HanDBase

Postby higlider » Sat Apr 08, 2017 4:15 pm

A database with encrypted fields I have been using for several years, but now when I enter the password, it just dumps me back to the iPhone system iOS 9. I am using version 4.9.063 HanDBase. It doesn't give me a second chance to try another password. Is that behavior that means the db has been corrupted? I imagine there is no recourse but to go to an older backup? Thanks.
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Re: Entering Decryption Password Exits HanDBase

Postby ddhsoftwareadmin » Fri Jun 09, 2017 7:44 pm

Hi,

First off, I'm very sorry it's taken me so long to reply. I totally neglected to answer any forum posts for a while now- no good excuse for it and I promise to do better!

It does seem that the database is corrupt. If you have a backup you can restore, that's your best option. We are sometimes successful in repairing a corrupt database if we have an old copy of a good version of the database and the corrupt file, probably over 50% of the time able to do this by hand. If you're interested in having us try send both files to support@ddhsoftware.com and Brian can give it a go!
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