Intermittent crashing on iPhone 4s

Discussion of the version of HanDBase that runs on the iPhone and iPod touch devices. This includes the synchronization conduits as well.

Intermittent crashing on iPhone 4s

Postby eheffa » Mon Mar 03, 2014 1:01 pm

Hi there,

I have a previously stable set of HanDBase databases running on my iPhone 4s. (iOS 7.0.6 / HDB 4.9.03)

Lately, (for the past 3-4 weeks), I have the app crashing on me in the middle of data entry, usually losing the recently entered record details & I have to start over. I do use linked popup databases & although sometimes the crash happens when accessing those, it is not always associated with a call to a related popup Dbase. Previous versions of HanDBase have been quite stable (apart from one time a year or so ago). Is there something new in the bug Department?

It is frustrating to have the app crashing so regularly & would be very appreciative if there was some sort of fix in the works.

Thanks.

-evan
eheffa
 
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Re: Intermittent crashing on iPhone 4s

Postby ArGiEs » Mon Mar 03, 2014 10:30 pm

Hello,

Might be some remaining instability trouble with iOS7. I started having different kinds of issues with HanDBase that I'd never had before the iOS7. The subsequent updates fixed some of it, but I'm still having some problem...I myself am going to wait until v. 7.1 is released, installed, and tested before I send in another bug report to Dave.

Some other apps crash every so often, and even the native apps crash once in awhile since iOS7. There are definitely still some stability bugs to be ironed out.
Regards,
Bob
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Re: Intermittent crashing on iPhone 4s

Postby eheffa » Tue Mar 04, 2014 8:06 am

Thank you Bob,

I agree that iOS7 is perhaps a little buggy, but HanDBase was not crashing like this until what was probably the last update.

I can still use it but it is significantly less stable than before.

-evan
eheffa
 
Posts: 29
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Re: Intermittent crashing on iPhone 4s

Postby dhaupert » Tue Mar 04, 2014 8:31 am

Hi,

Thanks to both of you for your posts. In fact they come as a surprise to me. If I had known anyone was seeing more crashing with the latest build I would surely have spent more time trying to improve it! As it's been for me personally it's the most stable build of HanDBase I've had on any platform- I have had only one crash in the last 6 months and I know and have solved the cause of that one. If you are seeing crashes, please let me know if you have any specifics and/or can send the crash reports to me. I can provide a step by step if needed.
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Re: Intermittent crashing on iPhone 4s

Postby eheffa » Tue Mar 04, 2014 8:51 am

Thanks Dave,

I would be happy to send you some data.

How can I access the Crash reports?

-evan
eheffa
 
Posts: 29
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Re: Intermittent crashing on iPhone 4s

Postby dhaupert » Tue Mar 04, 2014 11:21 am

Hi evan,

Thanks! Here are the steps to send them:

Connect the device to the Mac, synch it via iTunes and navigate to the logs folder, which is different on each operating system:
OS X: ~/Library/Logs/CrashReporter/MobileDevice/(your iPhone’s name)/(your app name)
Windows XP: C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\(your iPhone’s name)\(your app name)
Windows Vista: C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\(your iPhone’s name)\(your app name)
Look for files with the extension of “.crash”.

Send the ones for HanDBase to me via my email address listed below. I'll take a look and see what could be happening!
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Re: Intermittent crashing on iPhone 4s

Postby eheffa » Tue Mar 04, 2014 12:33 pm

Thanks Dave.

Will do.

-evan
eheffa
 
Posts: 29
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Re: Intermittent crashing on iPhone 4s

Postby eheffa » Tue Mar 04, 2014 1:30 pm

HI Dave,

I have synced and backed up my iPhone to my Mac via iTunes.

I'm on OSX 10.9

When I navigate to the Library/Logs/CrashReporter folder, that folder is empty.

(Despite the fact that this AM entering my first new patient's data, the app crashed twice...)

Any suggestions? Am I doing something wrong here?

-evan
eheffa
 
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Re: Intermittent crashing on iPhone 4s

Postby dhaupert » Tue Mar 04, 2014 1:45 pm

Hi,

My apologies, the site I copied that info was outdated. On 10.8 and 10.9 it's now here:

~/Library/Logs/DiagnosticReports/
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Re: Intermittent crashing on iPhone 4s

Postby eheffa » Tue Mar 04, 2014 2:17 pm

HI Dave,

I stumbled on the files using Console.

I will email them as directed.

Thanks.

-evan
eheffa
 
Posts: 29
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