Databse will not open

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Databse will not open

Postby Will_Smyth » Mon May 19, 2014 11:04 am

I have a long standing application consisting of 2 databases - sales accounts & sales history.
The application is distributed to 6 users daily by email. About 3 weeks ago 4 of the users reported that when they opened the database it appeared incorrectly. - Fields are all over the place and in the wrong order. I have deleted both the data and the app on these devices (iphones/ipads) and resent both the databases and their forms but this has not resolved the problem. However if I email the databases and forms to my own iphone and ipad they work correctly. All devices are running version 4.9.04.
On further investigation I have found something really strange.
Email with two databases - sales.pdb & slhist.pdb
I open the databases on my iphone and all works correctly.
I access the same email and open the databases on the customers iphone and it does not work correctly.
Normally we only open the sales database directly however when trying to troubleshoot I tried to open the slhist database directly and get the following message
"Database Open Not Permitted on the Database"
Same databases, same version of Handbase - very confusing. Can anyone offer any help?
Posts: 11
Joined: Mon Oct 08, 2012 11:11 am

Re: Databse will not open

Postby Brian_Houghton » Thu May 22, 2014 5:44 am

Hi Will,

The update to HanDBase for iPhone was just approved. Please update, test the issue and let us know if it is now fixed for you, or if you continue to have problems.

Sent from my Nexus 7 using Tapatalk HD
Kind Regards,
Brian Houghton, DDH Software
Posts: 2248
Joined: Wed May 20, 2009 8:30 am

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