Sync crashes iPhone

[hhill@toar.net]

I have an iPhone 5s running iOS 8.1.2. I am attempting to sync the phone with Windows HanDBase 4.7.5 on a laptop running Win 7.0.

Everything is fine until I start the snyc. The iPhone HanDBase program closes and nothing is synced. Plenty of errors, see below:

01-11-2015 15:44: Synchronizing with User: Lindas iPhone
01-11-2015 15:44: HanDBase Professional for iPhone Add-on 4.7.7 Build R2, HanDBase Professional for iPhone/iPad Add-on 4.7.7 Build R2
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Authors_HDF.PDB...
01-11-2015 15:44: Sending Authors_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Authors_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Checkbook v3_HDF.PDB...
01-11-2015 15:44: Sending Checkbook v3_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Checkbook v3_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\EZShop_HDF.PDB...
01-11-2015 15:44: Sending EZShop_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\EZShop_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Linda_Medical_HDF.PDB...
01-11-2015 15:44: Sending Linda_Medical_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Linda_Medical_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Movie JukeBox_HDF.PDB...
01-11-2015 15:44: Sending Movie JukeBox_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Movie JukeBox_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Password Keeper_HDF.PDB...
01-11-2015 15:44: Sending Password Keeper_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Password Keeper_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Weight_HDF.PDB...
01-11-2015 15:44: Sending Weight_HDF.PDB to iPhone/iPad..
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Installing File: C:\Users\Herschal\Documents\HanDBase\LindasiPhone\Install\Weight_HDF.PDB...Error: ÌÑ
6ŸH
01-11-2015 15:44: Backing up new images on Lindas iPhone...
01-11-2015 15:44: Error: Could not get list of images from device Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Backed up 0 images
01-11-2015 15:44: Backing up Forms on Lindas iPhone...
01-11-2015 15:44: Error: Could not get list of forms from device Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Backed up 0 forms files
01-11-2015 15:44: Error: Code 200: HTTP/1.1 200 OK
01-11-2015 15:44: Sync Complete
01-11-2015 15:44: -----------------------------------------------------------------------------------


Can anyone help??

Herschal

[Brian_Houghton]

Hi,

Thanks for posting and sorry to see the sync issue you are experiencing.

Please try to rebuild the partnership using the steps below:

- Open HanDBase Desktop
- Select the Configure / iPhone Users menu option
- When the sync dialog appears click the partnership from the list
- Click the Delete button on the dialog
- Agree to delete the partnership
- Close the sync dialog
- Close HanDBase Desktop
- Use a file manager to browse to /Documents/HanDBase
- Find the folder named after your iPhone
- Move it to your computer's desktop
- Set up a new sync partnership

After the new sync partnership is set up, you can reinstall any databases you need from the folder you moved to the desktop using the Install options within HanDBase Desktop.

[gbass4]

Hi,

This works for me. I experienced the issue in IOS8 / Windows 8.1, then left it alone for a few months. Tried again today with IOS9 and Windows 10, but with the same outcome. The steps you outlined above worked for me - especially the moving of the folder, as I had tried to delete/redefine the partnership without this, to no avail.

Thanks,

Gary

[Brian_Houghton]

Hi Gary,

Thanks for confirming this works for you.