iPad sync question

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iPad sync question

Postby Asoulan » Sun Feb 22, 2015 7:59 pm

I have the iPad version, and am trying the windows desktop demo to decide if i should purchase.

The intention is to do my work on the desktop where it is readable, then sync-out to the iPad for viewing.
Following the sync instructions, all that I can get it to do is send the iPad info to the desktop, cannot make changes on desktop and send to iPad

Either I'm missing something obvious, or it cant be done

Please advise
Asoulan
 
Posts: 9
Joined: Sun Feb 22, 2015 7:37 pm

Re: iPad sync question

Postby Brian_Houghton » Sun Feb 22, 2015 9:32 pm

Hi,

Thanks for posting.

First, let's make sure you are using either the Plus, Professional or Enterprise packages instead of the standard HanDBase Desktop. To check open HanDBase Desktop and select the Help / About menu option. When the About menu option appears you will see a small section labeled Installed Packages. If the Plus, Professional or Enterprise package is installed, syncing is possible. If none of these packages are listed only HanDBase Desktop is available, which is not capable of syncing, which in this situation you would have to install the demo version of HanDBase Plus.

Once you have HanDBase Plus for iOS/Windows installed, do the following to try syncing:

- Enable WiFi on the iPad, taking care to connect to the same network your computer is using.
- Open HanDBase on the iPad.
- Tap on the Connect button (it resembles two rotating arrows) on the database selection drawer.
- You'll see the screen turn black and show a URL formatted as http://xxx.xxx.xxx.xxx:8080 Note this address.
- Open HanDBase Desktop on the computer.
- Select the menu option Configure / iPhone Users.
- When the sync dialog appears click the option to set up a new sync partnership.
- When prompted enter the URL shown on the screen of the iPad and follow remaining prompts.

Hope this helps!
Kind Regards,
Brian Houghton, DDH Software
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Re: iPad sync question

Postby Asoulan » Sun Feb 22, 2015 10:06 pm

got the demo version of pro

already tried all of this, but her's a go...

connected and set up partnership
ran the sync
ipad shows a list of served files
but when i go into the database in ipad, the changes made on the desktop do not appear
changes i make on ipad do appear on desktop though
???

Thanks for your quick response
Asoulan
 
Posts: 9
Joined: Sun Feb 22, 2015 7:37 pm

Re: iPad sync question

Postby Brian_Houghton » Mon Feb 23, 2015 6:32 am

Hi,

Thanks for following up.

First, are the databases on the desktop closed when you try to sync, or are they open? If they are open, changes will not be reflected properly after the sync.

Second, are the date and time on the computer and the iPad the same? If they differ quite a bit, the sync can fail.

Finally, please paste the most recent portion of the sync log into your reply. To find the log, open the sync dialog within HanDBase Desktop. You will see a View Log option. Click it to display the log, then scroll to the most recent entry. Highlight it, copy it and paste it into your reply. I'll look it over for clues.
Kind Regards,
Brian Houghton, DDH Software
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Joined: Wed May 20, 2009 8:30 am

Re: iPad sync question

Postby Asoulan » Mon Feb 23, 2015 7:16 am

Brian_Houghton wrote:Hi,

Thanks for following up.

First, are the databases on the desktop closed when you try to sync, or are they open? If they are open, changes will not be reflected properly after the sync.
tried with them closed. no change

Second, are the date and time on the computer and the iPad the same? If they differ quite a bit, the sync can fail.
yes, identical

Finally, please paste the most recent portion of the sync log into your reply. To find the log, open the sync dialog within HanDBase Desktop. You will see a View Log option. Click it to display the log, then scroll to the most recent entry. Highlight it, copy it and paste it into your reply. I'll look it over for clues.


02-23-2015 05:11: Synchronizing with User: Trapper Keeper
02-23-2015 05:11: HanDBase Professional for iPhone Add-on 4.7.7 Build R2
02-23-2015 05:11: Backing up new images on Trapper Keeper...
02-23-2015 05:11: Backed up 0 images
02-23-2015 05:11: Backing up Forms on Trapper Keeper...
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\Checkbook_v3_HDF.PDB
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\EZShop_HDF.PDB
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\LV_Base_Metas_HDF.PDB
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\LV_Skills_HDF.PDB
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\LV_World_HDF.PDB
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\LV_recipes_HDF.PDB
02-23-2015 05:11: Saved Form: C:\Users\ASUS1\Documents\HanDBase\TrapperKeeper\Movie_JukeBox_HDF.PDB
02-23-2015 05:11: Backed up 7 forms files
02-23-2015 05:11: Reading Shared Database Settings for: LV World
02-23-2015 05:11: Database: LV World Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV World...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV World...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV World...OK
02-23-2015 05:11: Syncing with Desktop Database: LV World...
02-23-2015 05:11: Syncing with Desktop Database: LV World...OK
02-23-2015 05:11: File not Changed: LV World...
02-23-2015 05:11: Database: LV Atributes Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Atributes...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Atributes...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Atributes...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Atributes...
02-23-2015 05:11: Syncing with Desktop Database: LV Atributes...OK
02-23-2015 05:11: File not Changed: LV Atributes...
02-23-2015 05:11: Database: Checkbook v3 Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: Checkbook v3...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Checkbook v3...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Checkbook v3...OK
02-23-2015 05:11: Syncing with Desktop Database: Checkbook v3...
02-23-2015 05:11: Syncing with Desktop Database: Checkbook v3...OK
02-23-2015 05:11: File not Changed: Checkbook v3...
02-23-2015 05:11: Database: LV Craft facilities Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Craft facilities...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Craft facilities...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Craft facilities...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Craft facilities...
02-23-2015 05:11: Syncing with Desktop Database: LV Craft facilities...OK
02-23-2015 05:11: File not Changed: LV Craft facilities...
02-23-2015 05:11: Database: Customer List Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: Customer List...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Customer List...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Customer List...OK
02-23-2015 05:11: Syncing with Desktop Database: Customer List...
02-23-2015 05:11: Syncing with Desktop Database: Customer List...OK
02-23-2015 05:11: File not Changed: Customer List...
02-23-2015 05:11: Database: EZShop Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: EZShop...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: EZShop...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: EZShop...OK
02-23-2015 05:11: Syncing with Desktop Database: EZShop...
02-23-2015 05:11: Syncing with Desktop Database: EZShop...OK
02-23-2015 05:11: File not Changed: EZShop...
02-23-2015 05:11: Database: LV Base Metas Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Base Metas...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Base Metas...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Base Metas...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Base Metas...
02-23-2015 05:11: Syncing with Desktop Database: LV Base Metas...OK
02-23-2015 05:11: File not Changed: LV Base Metas...
02-23-2015 05:11: Database: LV Combat roles Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Combat roles...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Combat roles...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Combat roles...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Combat roles...
02-23-2015 05:11: Syncing with Desktop Database: LV Combat roles...OK
02-23-2015 05:11: File not Changed: LV Combat roles...
02-23-2015 05:11: Database: LV Regions Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Regions...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Regions...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Regions...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Regions...
02-23-2015 05:11: Syncing with Desktop Database: LV Regions...OK
02-23-2015 05:11: File not Changed: LV Regions...
02-23-2015 05:11: Database: LV Skill mods Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Skill mods...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Skill mods...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Skill mods...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Skill mods...
02-23-2015 05:11: Syncing with Desktop Database: LV Skill mods...OK
02-23-2015 05:11: File not Changed: LV Skill mods...
02-23-2015 05:11: Database: LV Trades Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Trades...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Trades...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Trades...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Trades...
02-23-2015 05:11: Syncing with Desktop Database: LV Trades...OK
02-23-2015 05:11: File not Changed: LV Trades...
02-23-2015 05:11: Database: LV recipe lists Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV recipe lists...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV recipe lists...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV recipe lists...OK
02-23-2015 05:11: Syncing with Desktop Database: LV recipe lists...
02-23-2015 05:11: Syncing with Desktop Database: LV recipe lists...OK
02-23-2015 05:11: File not Changed: LV recipe lists...
02-23-2015 05:11: Database: LV Skills Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Skills...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Skills...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Skills...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Skills...
02-23-2015 05:11: Syncing with Desktop Database: LV Skills...OK
02-23-2015 05:11: File not Changed: LV Skills...
02-23-2015 05:11: Database: LV recipes Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV recipes...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV recipes...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV recipes...OK
02-23-2015 05:11: Syncing with Desktop Database: LV recipes...
02-23-2015 05:11: Syncing with Desktop Database: LV recipes...OK
02-23-2015 05:11: File not Changed: LV recipes...
02-23-2015 05:11: Database: Movie JukeBox Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: Movie JukeBox...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Movie JukeBox...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Movie JukeBox...OK
02-23-2015 05:11: Syncing with Desktop Database: Movie JukeBox...
02-23-2015 05:11: Syncing with Desktop Database: Movie JukeBox...OK
02-23-2015 05:11: File not Changed: Movie JukeBox...
02-23-2015 05:11: Database: LV Components Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Components...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Components...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Components...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Components...
02-23-2015 05:11: Syncing with Desktop Database: LV Components...OK
02-23-2015 05:11: File not Changed: LV Components...
02-23-2015 05:11: Database: SWG skills Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: SWG skills...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: SWG skills...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: SWG skills...OK
02-23-2015 05:11: Syncing with Desktop Database: SWG skills...
02-23-2015 05:11: Syncing with Desktop Database: SWG skills...OK
02-23-2015 05:11: File not Changed: SWG skills...
02-23-2015 05:11: Database: Time Billing Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: Time Billing...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Time Billing...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Time Billing...OK
02-23-2015 05:11: Syncing with Desktop Database: Time Billing...
02-23-2015 05:11: Syncing with Desktop Database: Time Billing...OK
02-23-2015 05:11: File not Changed: Time Billing...
02-23-2015 05:11: Database: Time Billing Detail Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: Time Billing Detail...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Time Billing Detail...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: Time Billing Detail...OK
02-23-2015 05:11: Syncing with Desktop Database: Time Billing Detail...
02-23-2015 05:11: Syncing with Desktop Database: Time Billing Detail...OK
02-23-2015 05:11: File not Changed: Time Billing Detail...
02-23-2015 05:11: Database: LV Weapons Sync Mode: Synchronize
02-23-2015 05:11: Synchronizing Database: LV Weapons...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Weapons...
02-23-2015 05:11: Getting iPhone/iPad Database To Sync with Desktop: LV Weapons...OK
02-23-2015 05:11: Syncing with Desktop Database: LV Weapons...
02-23-2015 05:11: Syncing with Desktop Database: LV Weapons...OK
02-23-2015 05:11: File not Changed: LV Weapons...
02-23-2015 05:11: Sync Complete
02-23-2015 05:11: -----------------------------------------------------------------------------------
Asoulan
 
Posts: 9
Joined: Sun Feb 22, 2015 7:37 pm

Re: iPad sync question

Postby Brian_Houghton » Mon Feb 23, 2015 10:33 pm

Hi,

Thanks for following up.

Is the database that is not syncing properly the LV World database, or are all databases not syncing properly?

I ask because the LV World database is using a shared sync entry. If you are not syncing with multiple iOS devices, my recommendation is:

- Open HanDBase Desktop
- Select the menu option Configure / iPhone Users
- When the sync dialog appears click the Edit Sync Settings button
- When the next dialog appears look at the section in the lower left that shows shared sync databases
- Click on the LV World database
- In the upper right find and click the option to delete settings for the database
- Close the sync dialog
- Sync again

After subsequent syncs make sure your records are syncing properly.
Kind Regards,
Brian Houghton, DDH Software
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Posts: 2246
Joined: Wed May 20, 2009 8:30 am

Re: iPad sync question

Postby Asoulan » Mon Feb 23, 2015 10:43 pm

I was trying some of the settings yesterday to see if i could figure it out. LV world is an empty test DB.

deleted settings as you suggested

when I synced, some of the test-changes i made in another database on the desktop reverted to what is on the iPad
desktop files are being overwritten

any other ideas?
Asoulan
 
Posts: 9
Joined: Sun Feb 22, 2015 7:37 pm

Re: iPad sync question

Postby Brian_Houghton » Tue Feb 24, 2015 6:45 am

Thanks for following up.

Please try the following:

- Open HanDBase Desktop
- Select the menu option Configure / iPhone Users
- When the sync dialog opens, click on the iPad partnership
- Click on the option to delete the partnership
- Close the sync dialog
- Close HanDBase Desktop
- Use a file manager to browse to /Documents/HanDBase/
- Find the folder named after your iPad
- Rename it to include the word "old", so for example, if it was "red" you would change it to "red_old"

At this point, set up a new sync partnership between HanDBase on your iPad and HanDBase on the computer. The first sync will copy databases from the iPad to the computer.

After that is done, open a database on the iPad and add a new record.

Then open a different database on your computer (double click on it in the DB Browser dialog) and add a new record.

Then sync and check to make sure changes are transferring.

Please let me know the results.
Kind Regards,
Brian Houghton, DDH Software
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Posts: 2246
Joined: Wed May 20, 2009 8:30 am

Re: iPad sync question

Postby Asoulan » Tue Feb 24, 2015 8:12 pm

opened
config/iphone users
selected and deleted
closed
changed folder name
made new partnership and synced
now there is a new folder in documents with original name
added a new entry. also edited an existing entry.
<SAVED> assume this was a given...
opened another DB.added new entry
<saved>
synced again

desktop changes did not get overwritten this time, but iPad did not update to match desktop changes :(
Asoulan
 
Posts: 9
Joined: Sun Feb 22, 2015 7:37 pm

Re: iPad sync question

Postby Brian_Houghton » Wed Feb 25, 2015 6:49 am

Thanks for the update.

Please send me an updated copy of the sync log, and note which databases you edited on each device.

Thanks in advance.
Kind Regards,
Brian Houghton, DDH Software
Brian_Houghton
 
Posts: 2246
Joined: Wed May 20, 2009 8:30 am

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