Bluetooth Keyboard no longer works with "Mail record"

Discussions for the HanDBase for iPad and it's conduits and desktop add-ons

Bluetooth Keyboard no longer works with "Mail record"

Postby conwarjwalters » Mon Jan 18, 2016 9:31 am

Hello,
Not sure if this is an iOS issue or HanDBase, but suddenly (within the past month), when emailing a record from within HanDBase the Bluetooth keyboard stops working. This has worked for about 6 years up to now. The keyboard is a clam case, and a 4th generation iPad. Obviously the keyboard works in Mail if not called by HanDBase,and have tried multiple resets, no dice.

Please let me know if you need more information about the issue.
Joe
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Re: Bluetooth Keyboard no longer works with "Mail record"

Postby Brian_Houghton » Sat Jan 30, 2016 11:44 am

Hi,

Thanks for posting about this. We haven't seen this issue in our testing or had other reports of it, but we'll look into it.
Kind Regards,
Brian Houghton, DDH Software
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Re: Bluetooth Keyboard no longer works with "Mail record"

Postby conwarjwalters » Sun Feb 14, 2016 11:52 am

Thanks Brian. I'm open to the possibility it's the ClamCase Keyboard itself, but this is the only feature it doesn't work (it works in the app, and every other application for that matter). It's only when I select to mail it and it opens the mail interface, the keyboard is completely unresponsive. I have to turn it off to then manually type the user's address and any other notes not populated by my database.

Although, still much easier than Palm Graffati 15 years ago :D :D :D

I may sync the keyboard with my iPhone and see if the problem is there as well, but I can reproduce this at will on my iPad. It did work for at least do 2 years with no issue. (PS, I did try to repair the keyboard and iPad with no improvement).
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Re: Bluetooth Keyboard no longer works with "Mail record"

Postby Brian_Houghton » Sat Feb 27, 2016 11:27 am

We are looking into a handful of keyboard compatibility issues. As we get closer, we may want to include you in testing the update. Would you be willing?
Kind Regards,
Brian Houghton, DDH Software
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Re: Bluetooth Keyboard no longer works with "Mail record"

Postby conwarjwalters » Sun Mar 06, 2016 4:07 pm

Brian, absolutely. Let me know how I can help.
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