Bugs on iphone version?

Discussion of the version of HanDBase that runs on the iPhone and iPod touch devices. This includes the synchronization conduits as well.

Bugs on iphone version?

Postby franco » Mon Oct 15, 2018 7:21 am

iPhone 7 - iOS 12 - HandBase 4.9.079

Field type "External -> Camera" is not working for me. I take a picture and select "use photo", but it won't select anything. Field remains blank.
franco
 
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Location: Brazil

Re: Bugs on iphone version?

Postby ddhsoftwareadmin » Mon Oct 15, 2018 1:32 pm

Hi there,

Thanks for writing. Do you have a text field assigned and configured within the external field setup to store the image?

Please send a screenshot or share the settings you have within your external field's settings.
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Re: Bugs on iphone version?

Postby franco » Mon Oct 15, 2018 1:49 pm

Is it correct?
Attachments
463615D9-FE3E-4C3C-945B-A2A19F2DB4FB.png
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A5BE730D-196B-46F8-BC97-D893E2CFB471.png
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franco
 
Posts: 6
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Location: Brazil

Re: Bugs on iphone version?

Postby ddhsoftwareadmin » Fri Oct 19, 2018 8:58 pm

Hi,

Thanks for posting the screenshots. All looks ok from the pics you sent- one possibility is that the max text for the text field isn't big enough to hold the image file name. Please make sure to make the image file name field have a max characters of something high (eg, 250 characters) and try again.

If that doesn't work, let me know!
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Re: Bugs on iphone version?

Postby curtterp » Sat Oct 20, 2018 8:05 am

I did some testing with my iPhone Xs Max.

I was able to throw together a quick database with a test field and external field for the camera. I was able to use both front and rear camera for the photo field with no issues.

I then reduced the character length to 10 and tried again. When I took the picture, I got a warning popup saying that the text field length was not long enough and I should increase it to at least 37 characters. No Image shows up. Put the length back to 60 (default) and it works again.

I then took away the HanDBase permissions to the camera. When I chose the camera, all I get is a black screen and the shutter button does not work.

Put the camera settings to most compatible, and it still works.

I even tried the database on my iPad which has iOS12.1 Beta 3 on it and that still works.

In short, I was not able to recreate the issue without having a warning message.
Have a good day

Curt
I am not a DDHSoftware employee, just a long time HanDBase user.... from Palm to Windows Mobile to Android, to iOS. Thanks to DDH, the database files transferred to each platform without a problem.
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Re: Bugs on iphone version?

Postby franco » Mon Oct 22, 2018 9:06 am

Just created another database (same settings) and now it works. Don't know why.
Thanks for the attention!
franco
 
Posts: 6
Joined: Sat Oct 28, 2017 10:59 am
Location: Brazil

Re: Bugs on iphone version?

Postby franco » Thu Oct 25, 2018 9:13 am

Dave, i've found the cause. I'm brazilian and in portuguese we use characters like "ú, ç, ê, ã. The name of my database was "Eleições", so the name of the image file was "Eleições_imgiPhone 7 de Franco000001.jpg". The software won't work with those characters and that is the problem. I renamed the image file from "Eleições_imgiPhone 7 de Franco000001.jpg" to "Eleicoes_imgiPhone 7 de Franco000001.jpg" and the photos showed up. I renamed the database from "Eleições" to "Eleicoes", so all file names will be generated without special characters and everything is ok now. Never had problems like this before with your software, but it's the first time I tried to use the camera within a field.
franco
 
Posts: 6
Joined: Sat Oct 28, 2017 10:59 am
Location: Brazil


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